Terms and Conditions

Business identity and contact details

Apparition Instruments is operated by Apparition Instruments Limited, a private limited company registered in England and Wales. We design, assemble and supply guitar electronics, wiring components, wiring kits, musical instrument components and related products from the United Kingdom.

• Registered company name: Apparition Instruments Limited.
• Company number: 17454761.
• Registered in: England and Wales.
• Registered office: 46 Sherwood Road, Rainworth, Mansfield, England, NG21 0LJ.
• Company status: Active private limited company.
• Incorporated: 11 September 2026.
• Business activities: Manufacture of musical instruments and retail sale via mail order or the Internet.
• Contact: Please use our Contact Us page for general, product, order and customer-service enquiries.

Products, specifications and compatibility

We aim to describe all products, component values, dimensions and specifications as accurately as possible.

• Component tolerances: Electronic components such as potentiometers, capacitors and resistors are manufactured to specified tolerances. Actual measured values may therefore vary slightly from their nominal value.
• Testing: Where a product is described as individually tested, measured or quality checked, this refers to testing carried out by Apparition Instruments as part of our assembly or quality-control process.
• Compatibility: It is the customer's responsibility to check that components are suitable for their instrument, control cavity, shaft type, mounting arrangement and intended wiring configuration before installation.
• Product appearance: Components may occasionally differ slightly in colour, markings or appearance from product photographs where manufacturers revise production or component markings. This does not affect the stated specification unless otherwise noted.
• Hand-assembled products: Some products are assembled, configured or wired by hand. Minor cosmetic differences may occur as a result of the assembly process and do not affect their intended function.
• Installation: Many of our products require soldering, wiring or modification of an instrument. If you are unsure how to carry out the work safely, we recommend using a competent guitar technician or repairer.
• Technical resources: Wiring diagrams, calculators, configuration tools, guides and other technical information provided on our website are intended to assist with guitar electronics and installation.
• Manufacturer differences: Pickup wire colours, switch layouts, potentiometer configurations and other connections can vary between manufacturers, models and production years. Relevant manufacturer documentation should always be checked where appropriate.

Unless otherwise stated, original Apparition Instruments branding, graphics, product photography, written guides, diagrams and website content remain the property of Apparition Instruments Limited and may not be reproduced or used commercially without permission. Third-party trademarks and manufacturer names remain the property of their respective owners.

Ordering and payment

Orders are subject to availability and acceptance by Apparition Instruments Limited.

• Prices are displayed in GBP unless otherwise stated.
• Payment must be made using one of the payment methods available at checkout.
• An order is not considered accepted until payment has been successfully received and the order has been confirmed.
• If an item becomes unavailable after an order has been placed, we will contact you and offer an appropriate alternative, revised lead time or refund where applicable.
• We reserve the right to correct genuine pricing, specification or listing errors. If an error affects an order you have already placed, we will contact you before proceeding.
• Some products are assembled or configured to order. Where an estimated assembly or dispatch time is provided, this is an estimate and may vary depending on component availability and order volume.

Delivery

Orders are dispatched from the United Kingdom using the delivery options shown during checkout.

• Dispatch and delivery estimates are provided in good faith but are not guaranteed unless expressly stated.
• Delivery times may vary depending on destination, carrier delays, weekends, public holidays and circumstances outside our control.
• Customers are responsible for providing a complete and accurate delivery address when placing an order.
• International customers may be responsible for local import duties, taxes, customs charges or handling fees imposed by the destination country.
• If an order arrives damaged, incomplete or appears to have been lost in transit, please contact us so that we can investigate.

Cancellations, returns and statutory rights

We want you to be happy with your order. Returns and cancellations are handled in accordance with applicable UK consumer law.

• Cancellation: For eligible online purchases, consumers may have the right to cancel their order within 14 days of receiving the goods.
• Returns: Returned products should be kept in reasonable condition and, where possible, returned with their original packaging and supplied accessories.
• Made-to-order products: Certain products made to a customer's specification or clearly personalised may be exempt from the standard cancellation right where permitted by law.
• Installed or modified products: Products that have been installed, soldered, cut, modified or otherwise altered may have a reduced resale value. This may affect the amount refundable where permitted by law, unless the product is faulty.
• Faulty goods: If a product is faulty, damaged, incorrectly supplied or not as described, please contact us. Your statutory rights in relation to faulty goods are not affected by these Terms.

Apparition Instruments Limited is not responsible for damage to an instrument or other equipment caused by incorrect installation, incorrect wiring, misuse or unauthorised modification of a product, except where liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Questions and dispute handling

If you have a question or problem relating to an order, product or these Terms, please contact us first. We will make reasonable efforts to resolve the issue directly with you.

These Terms are governed by the laws of England and Wales, without affecting any mandatory consumer rights you may have under applicable law.

We may update these Terms from time to time to reflect changes to our products, services, website or legal requirements. The latest version will be published on this page together with its revision date.